Thank you for choosing Dhobi. Your privacy is important to us. This Privacy Policy explains how R.D. SAFEWASH LAUNDERWORKS LLP ("Dhobi", "we", "our", or "us") collects, uses, stores, and protects your personal information when you use our website, mobile application, and laundry services.
By using Dhobi, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We collect information necessary to provide and improve our services.
Personal Information
When you create an account, place an order, or contact us, we may collect:
Device & Usage Information
When you use the Dhobi application or website, we may automatically collect:
This information helps us improve the performance, reliability, and security of our platform.
2. Location Information
Dhobi requires access to your device's location to provide essential services.
With your permission, we may collect your device's location to:
Location information is collected only with your explicit consent.
We do not use your location for unrelated advertising purposes and do not sell your location data.
You may disable location permissions at any time from your device settings. However, some features of Dhobi, including nearby partner discovery and pickup scheduling, may not function correctly.
3. How We Use Your Information
We use your information to:
We may also send promotional offers, discounts, new feature announcements, or service updates. You may opt out of marketing communications at any time.
4. Payment Information
Dhobi does not store your complete debit card, credit card, or banking credentials.
Payments are securely processed through trusted third-party payment gateways that comply with industry security standards.
5. Sharing of Information
We respect your privacy and do not sell or rent your personal information.
We may share limited information only when necessary with:
All third-party service providers are required to maintain the confidentiality and security of your information.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.
While we strive to use commercially acceptable means to protect your data, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Cookies and Similar Technologies
Dhobi may use cookies and similar technologies to:
You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionalities.
8. Your Rights
You have the right to:
9. Account Deletion
You may delete your Dhobi account at any time.
You can do so by:
Once your request is verified, your personal information will be permanently deleted from our active systems within a reasonable period, except where retention is required by applicable law, accounting regulations, fraud prevention, dispute resolution, or legitimate business purposes.
Order history and financial transaction records may be retained for the period required under applicable laws.
10. Data Retention
We retain your personal information only for as long as necessary to:
When data is no longer required, it is securely deleted or anonymized.
11. Children's Privacy
Dhobi is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that a child has provided personal information without parental consent, we will promptly delete such information.
Parents or guardians who believe their child has provided personal information may contact us immediately.
12. Third-Party Services
Our application may integrate with trusted third-party services such as:
These third-party providers maintain their own privacy policies governing the use of your information.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
The updated version will be posted on our website and mobile application with a revised Effective Date. Continued use of Dhobi after such updates constitutes acceptance of the revised Privacy Policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
R.D. SAFEWASH LAUNDERWORKS LLP
Dhobi Support
Email: support@Dhobi.in
Phone / WhatsApp: +91 70014 86151
We will make reasonable efforts to respond to your privacy-related inquiries as promptly as possible.
By accessing or using Dhobi, you acknowledge that you have read, understood, and agreed to this Privacy Policy.