At R.D. SAFEWASH LAUNDERWORKS LLP ("DhobiDesk", "Company", "We", "Us", or "Our"), we respect your privacy and are committed to protecting the personal and business information entrusted to us.
This Privacy Policy explains how we collect, use, process, store, disclose, and protect information when you access or use the DhobiDesk website, web dashboard, mobile applications, APIs, and related services (collectively referred to as the "Platform").
By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
To provide and improve our services, we collect only the information necessary for legitimate business purposes.
Businesses using DhobiDesk may store customer information including:
This information belongs to the Business. DhobiDesk processes it solely to provide Platform services.
Businesses may store:
Depending on the services used, we may collect:
DhobiDesk does not store complete debit card, credit card, or UPI credentials. Payment processing is handled by authorized third-party payment providers.
When you use the Platform, we may automatically collect:
Where enabled, we may also collect location information for pickup, delivery, and staff tracking features.
DhobiDesk uses cookies and similar technologies to:
You may disable cookies through your browser settings; however, some Platform features may not function correctly.
We use your information to:
We may also use anonymized and aggregated information for analytics and product improvement.
We may send you:
Where permitted by law, we may also send promotional communications. You may opt out of marketing communications at any time.
DhobiDesk may integrate with third-party service providers including:
These providers process information only for the purpose of delivering their respective services and are governed by their own privacy policies.
We do not sell or rent your personal or business information.
We may share information only when necessary:
Any shared information is limited to what is reasonably necessary.
We implement industry-standard technical and organizational measures to protect your information, including:
While we strive to protect your information, no internet-based system can guarantee absolute security.
We retain information only for as long as necessary to:
Active Businesses may access their data according to their subscription plan.
If an account remains inactive or unpaid for more than 30 days, access may be suspended.
Following prolonged suspension or account termination, DhobiDesk may permanently delete data after the applicable retention period unless otherwise required by law.
A registered Business may request the deletion of its DhobiDesk account by contacting DhobiDesk Customer Support through the official support phone number.
Before processing the request, DhobiDesk may verify the identity and ownership of the Business to prevent unauthorized account deletion.
Upon successful verification, the account will be scheduled for deletion. Please note that:
Subject to applicable law, you may:
Some requests may be subject to legal or contractual limitations.
DhobiDesk is intended for businesses and individuals who are at least 18 years of age.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.
Your information may be processed or stored on secure cloud infrastructure located in India or other jurisdictions where our service providers operate.
Whenever information is transferred internationally, we implement appropriate safeguards consistent with applicable data protection laws.
The Platform may contain links to third-party websites or services.
DhobiDesk is not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of those websites before providing any personal information.
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.
Material changes will be communicated through the Platform, email, or other appropriate channels.
Continued use of the Platform after such changes constitutes acceptance of the updated Privacy Policy.
For questions, requests, or concerns regarding this Privacy Policy or the processing of your information, please contact:
R.D. SAFEWASH LAUNDERWORKS LLP
Brand: DhobiDesk
Support Email: support@dhobidesk.in
Website: https://dhobidesk.in
This Privacy Policy shall be governed by and construed in accordance with the laws of India.
Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka, India.
By accessing or using the DhobiDesk Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.